PICK UP INFO

Please selected "FREE local pick up" as your shipping option at the checkout. 

Once your order has been packed and fulfilled, you'll receive a "pick up ready" email. From there, you must reply back and contact us to confirm a date/time for pick up.

​

Pick up location and directions will be given once the time/date is confirmed.

After your order confirmation email,  please allow for packing and fulfilment before your order is ready. These time frames may vary depending on the current order volumes. 

All Tax, GST & customs duties fees on domestic orders are calculated and charged at the checkout.

If you're experiencing damaged goods or incorrect items, please email contatc@misteria.com.au with your name, order number along with any pictures and videos.

​

Please ensure you do so within 24 hours after pick up.

You'll receive an automatic  "order confirmation" email once the order has been placed. 

​

Please note, this email does not insist your order is ready.

All orders placed throughout the day will be readily available for pick up within 2 hours, upon confirmation.

Wrong address, email or just forgot to add something to your cart? Email us at contact@misteria.com.au with your name and order number

Please expect 1 - 3 day delay during high traffic periods, product launches, sales and public holidays due to the influx of orders. 

Open 9 - 5 Monday - Friday.

 We are closed weekends and all Public Holidays. Any orders placed during these times will be shipped out next business day.