SHIPPING INFO
Here you'll find everything you need to know about shipping, transit, time frames and related polices.
FREE Shipping
FREE Express shipping on all orders over $500. Includes international orders.
Domestic Shipping
Express 1 - 3 Business Days - $13.95
Standard 5 -7 Business Days - $9.95
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Tax & GST included at checkout.
Tracking Info
Tracking information will be sent via e-mail upon shipment of goods. Simply click your tracking link to see updates on your order. Transit time does not begin until it has left Aus Post's facility.
Delays
Please expect 1 - 3 day delay during high traffic periods, product launches, sales and public holidays due to the influx of orders.
Opening Hours
Open 9 - 5 Monday - Friday.
We are closed weekends and all Public Holidays. Any orders placed during these times will be shipped out next business day.
Same-Day Shipping
Order Express before 12pm AEST to receive same day shipping. All orders placed after 12pm will be shipped out next business day.
International Shipping
Prices and time frames will vary depending on location.
Express 5 - 7 Business Days - $35
Standard 7 - 14 Business Days - $25
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Subject to local Import Custom Tax Duties (VAT) calculated and charged at your local border.
Incorrect Details
Wrong address, email or just forgot to add something to your cart? Email us at contact@misteria.com.au with your name and order number
Damaged or Lost
If you're experiencing delays, please lodge an enquiry with Aus Post and email contact@misteria.com with your Order Number & Name for us to follow up. Aus Post demands we wait an additional 14 days before deeming anything lost.
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If your goods have arrived damaged and not in their original condition, please email contatc@misteria.com.au with your name, order number and pictures/videos.
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Please contact us within 24 hours of receiving your order.